Archive | Innovation

Excellence is 3 raised to the power of (i*e)

The formula of success, in the coming few years, is “3 to the power of i”. If you get this formula, you will improve your organization’s shot at winning.

Digital transformation evolves around extreme focus on world class digital customer experiences, operational excellence, and business model transformation. That said, you can’t succeed in any of those domains without understanding the computing concepts defined in IDC’s model of the “third platform”. In short, the first model was the mainframe, the second model was the PC model, and today we’re building solutions on top of the third platform which is far more complex and stands on four pillars:

  • Cloud
  • Mobile
  • Analytics
  • Social

So, you need to use and relate your digital solutions design to these pillars, in your organization’s transformation. Unfortunately, winning is not as easy to do only this. The future takes this one step further and you now need add the dimensions of innovation capability and emerging technologies.

How you address the topic innovation has become critical. Aspects including “open vs closed innovation”, embracing chaos in ideation and incubation, and always quickly testing ideas in real user contexts, are vital to your innovation capability. (My advise is to pick up the book “The Innovator’s Method” (by Nathan Furr and  Jeff Dyer) for a practical guide to how to succeed.)

Innovation today has a crucial relationship to emerging technologies, such as AI, conversational UI, and robotics. Forrester Research recently published an excellent model, explaining how different emerging technologies relate to each other, and when to expect them to reach their full disruptive potential. See the illustrations below.

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If we now put the third platform’s “Cloud, Mobile, Analytics, and Social” next to innovation and emerging technologies, the road ahead appears. You need to look at all of the intersections and work out your approach to each of them. For example:

Cloud + Mobile + Innovation + AI
Cloud + Analytics + Innovation + IoT
Social + Innovation + Conversational UI

… it’s also a simple formula to remember, if you ever are asked to quickly explain what to focus on in the coming three years!

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Faster, cheaper, and open… Innovation

Innovation is the hottest topic in digital transformation today. It includes technology accelerators such as IoT, machine learning, robotics, new API platforms, and so on. The topic of innovation also evolves around the “who, what, and how”-questions, and it is evident that the faster, cheaper, and open you can run your innovation process, the more value you will be able to create.

The latest report and update of our digital transformation framework (“The Innovation Paradigm for the Digital Age“) dives deep into these aspects, so I recommend spending a few moments and take it to heart. Download it here…

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Continue Reading · 0 · Categories: digitaltransformation, Innovation

Current digital transformation topics

In the last few months, I have traveled to meet customers in Belgium, the Netherlands, Sweden, and the UK. A handful of topics seem to be in focus, regardless of country and sector:

  • Innovation
  • Digital ecosystems
  • Customer journey mapping (in a truly customer oriented way)

Below are some key questions being asked and thus also indicate where companies are spending attention in their ongoing transformation programs.

Innovation

  • How do we best work with innovation?
  • Optimal innovation processes?
  • Dedicated innovation group or everyone involved all the time?
  • Interfacing external parties, such as the startup-scene, partners, customers, etc
  • How can achieve traceability between ideas to incubate/try and our business’ core business objectives?
  • How can we experiment externally, without hurting the brand?

Digital ecosystems

  • How can we open up our products, services, operational processes, and systems, to better collaborate with the world outside the company?
  • How can we both protect our data and at the same time provide easy access to it?
  • If we don’t know how to make money (business model) from sharing data or participate in new digital ecosystems, is it at all worth the efforts?
  • What are the best API-platform management practices?

Customer journey mapping

  • How can we better understand WHY our customer buys or product/service?
  • What happens before and after that the customer has interacted with us, and how can we digitally improve those experiences?
  • How do we test the outcome of changed digital touchpoints acorss entire customer journeys?

 

 

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Circuit Hacking Mondays at Noisebridge

This week I am San Francisco for meetings at Capgemini Group’s “Applied Innovation Exchange”. It’s a great new venue for us, which we will use to accelerate innovation with our customers.

While being in town, it’s easy to find interesting meetups and just show up to learn and meet really cool people. Yesterday evening, I went to Circuit Hacking Monday at Noisebridge. From their site: “Noisebridge is a hackerspace for technical-creative projects, doocratically run by our members. We are a non-profit educational institution intended for public benefit.”

Inspiring and friendly place. The evening was spent over breadboards, cutting wires, putting together integrated circuits, resistors, capacitors, and LEDs. Some participants were already very knowledgable and others had just begun their hardware hacking journey.

In these times of IoT and sensification, basic electronics is where it all starts. A blinking LED is the new “Hello world”. Thank you Jason and Noisebridge for a great evening!

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Boarding a flight with an NFC implant

Update: This is just an experiment with no plans of actual public implementation. SAS has provided NFC tags to EuroBonus Gold members for a long time. The tag contains only the EuroBonus ID, in an encrypted format. Only SAS can write valid EuroBonus ID data to NFC tags. When traveling, you are always required to provide a valid ID when requested.

A few weeks ago I had an NFC chip implanted into my hand, just beneath the skin. While I am certainly not the first person to have an NFC implant, I am probably one of the first travelers to pass through Stockholm Arlanda airport, through security, at the lounge, and finally through the gate to the aircraft, using only the chip in my hand.

My NFC chip contains my Scandinavian Airlines EuroBonus member ID, and since the airport has NFC readers all the way from security to the gate, I can use the chip instead of ordinary boarding passes.

In the video below, you can check out how it went at the airport, and you can also meet Massimo Pascotto, working with innovation at SAS, and listen in on a conversation we had about the experiment. At the end of the video, you can see how the actual procedure went. Viewer discretion is advised.

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The NFC kit I use is from Dangerous Things. Don’t miss the TEDxSFU talk by the founder, Amal Graafstra.

Continue Reading · 6 · Categories: Biohacking, Digital, Innovation, NFC, Video