Launching “Digital Business Watch”

I’ve been meaning to start “Youtube”-ing for quite some time but never got around to start. The reasons have mostly been a fear to make mistakes and not being perfect from the first moment. Well, today I decided to just jump and not worrying about making mistakes. Below is my first video. I’ll be calling this my “Digital Business Watch”. I get to meet companies in many countries and in all sectors, and will use my Youtube-channel to reflect and share. You’ll see that things won’t be perfect immediately (a couple of “sound spikes”) and my English is quite Swedish, but bear with me. I’ll work on it. Also, I’ll be trying out a few different formats and lengths.

The background of this first video is a call I got this morning from a colleague in Sogeti Netherlands. He had been in touch with a client wondering about how to deal with the risk of cross-channel cannibalizing, meaning how to deal with losing revenue in one channel (for example the web) if the customer decides to transact in another channel (for example mobile web/app). The question also had some web vs app-aspects to it, and essentially I am saying that responsive web design is critical and context-driven apps can add significant value to existing customers. So, I’ll be sharing my responses with all of you now and in the future…!

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