Mobile moments drive digital
“What should we focus on? Mobile? Omnichannel? Web? Or perhaps Internet of Things?” The question was raised in the last few weeks in my meetings with several insurance companies and banks in Sweden, the Netherlands, and the UK. I’ll give my view in a few short bullets….
Digital Transformation
Who wins? What determines who wins in today’s highly competitive markets? The new digital economy establishes new best practices and rules, driving transformation in how companies and organizations operate. We’ve found that companies which strategically drive a digital transformation program, significantly improve in value and performance. One…
Philips’ journey to digital
Forrester just published an incredibly interesting case study based on “Philips’ journey toward becoming a connected business”. The study provides an overview to the “strategic decisions that Philips has made to transform itself into a connected business under the auspices of Jeroen Tas, one of…